Warranty Policy

We stand behind our technical products with a comprehensive 1-year limited warranty against hardware and manufacturing defects.

Standard: 1 Year LimitedCoverage: Hardware

01What does the warranty cover?

We provide a 1-year limited warranty on all eligible electronic products sold on our platform. This warranty strictly covers defects that arise from faulty workmanship or materials:

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Hardware defects

Coverage for faulty components or manufacturing-level issues.

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Electrical faults

Device failure to power on due to internal circuitry failure.

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Performance failure

Issues caused by defective RAM, motherboards, or CPU architecture.

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System faults

Pre-installed OS failures directly attributable to hardware malfunction.

The warranty applies only under normal use conditions as intended by the manufacturer.

02What is NOT covered by the warranty?

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Physical DamageCracked screens, casing, or internal structural damage.
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Liquid DamageSpills, submersion, or exposure to moisture/humidity.
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User-Caused FaultsInternal hardware issues caused by customer action, neglect, or misuse.
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Accidental DamageDamage caused by dropping, impact, or crushing.
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Cosmetic wearScratches, dents, or minor cracks that do not hinder function.
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Software issuesViruses, OS corruption (not hardware based), or 3rd-party apps.
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Battery DegradationStandard wear and tear (e.g. natural battery capacity loss over time).
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TamperingUnauthorized repairs, opening the case, or hardware modifications.

03What happens if the device has physical damage?

⚠️ WARRANTY VOID UPON PHYSICAL DAMAGE

Any sign of physical damage found during inspection will render the warranty invalid immediately, even if the reported issue seems unrelated. Specific indicators include:

  • Cracked screens or casing
  • Bent or broken ports (USB/charging)
  • Signs of impact or dropping
  • Internal structural mishandling
  • Burn marks or corrosion

04What will you do if my claim is valid?

If your product qualifies for coverage under our technician's assessment, we will proceed with one of the following in this specific order:

01Repair
02Replace
03Refund

05How do I make a warranty claim?

1
Contact Support

Initiate your claim via email with proof of purchase and issue description.

2
Assessment

Our technicians will provide preliminary guidance or request a return.

3
Inspection

Return the item for a formal bench test and physical integrity check.

4
Resolution

We confirm eligibility and proceed with repair, replacement, or refund.

06Are there any additional warranty conditions?

  • Non-Transferable: The warranty is only valid for the original registered purchaser and is not transferable.
  • No Alterations: Products must not be modified, expanded, or altered without our written permission.
  • Logistics: The customer may be responsible for shipping costs to our warehouse for inspection.

Questions?

If you're unsure if an issue is covered or how to initiate a claim, our support team is ready to help.

support@vatechtrade.com
Ireland

Simple Explanation

Our warranty in plain English

Manufacturer Defects: Internal hardware failure on its own = "COVERED".

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User Damage: Drops, liquids, or misuse = "NOT COVERED".