01 Return Eligibility
We accept returns under the following specific conditions to ensure product quality and customer satisfaction:
14-Day Window
Item must be returned within 14 days of delivery.
Same Condition
Item must be in the same condition as received.
Proof of Purchase
A valid receipt or proof of purchase is strictly required.
No Alterations
Item must not be damaged or altered in any way.
02 Non-Returnable Items
03 Faulty or Incorrect Items
🔧 RESOLUTION FOR FAULTS
If you receive an item that is faulty on arrival or incorrect (wrong item sent), you are eligible for:
04 Change of Mind Returns
We may accept returns for change of mind if:
- Item is unused and in original condition.
- Returned within the 14-day period.
Shipping costs are non-refundable, and return shipping is the buyer’s responsibility.
05 Refund Process
Inspection
Post-Return CheckMethod
Original PaymentTimeline
3–7 Business Days06 Return Process
Reach out with your order details.
Provide a brief description of the issue (if any).
Wait for our team to approve your return request.
Send the item back securely packaged.
07 Important Notes
- Packaging: Items must be packaged properly to avoid damage during return.
- Refusal Right: We reserve the right to refuse returns that do not meet policy conditions.
- Warranty: Warranty claims are handled separately under our Warranty Policy.
Need help?
If you have questions about our returns process, our support team is here to assist you.